Refund policy

Effective Date: January 2023

At AKUN Home, each piece is carefully crafted and packaged to ensure it reaches you in perfect condition. Due to the nature of our products, we follow industry standards for hygiene and safety.

Returns and Exchanges

All candles and candle sets are considered final sale and are not eligible for returns or exchanges once shipped. This policy is in place for hygiene and safety reasons, as candles are personal-use products.

Custom or personalized items are also non-refundable and non-exchangeable.

Damaged or Incorrect Items

If your order arrives damaged or you receive an incorrect item, please contact us within 7 days of delivery.

To request assistance, email connect@akunhome.com with the subject line:
Order Issue – [Your Order Number]

Please include:

• Your order number or proof of purchase
• Clear photos of the damaged or incorrect item and its packaging

Once reviewed and approved, we will offer either:

• A replacement for the affected item, or
• Store credit equal to the value of the item

Shipping fees are non-refundable, and store credit does not include shipping costs.

Refunds

Refunds are only issued if a replacement is not possible due to stock availability. Approved refunds will be processed to the original payment method within 10 business days. Processing times may vary depending on your bank or payment provider.

Additional Information

• We do not cover shipping costs for replacements or exchanges.
• We are not responsible for lost or stolen packages once delivery is confirmed.
• Items returned without prior approval will not be accepted.

For any questions regarding this policy, please contact us at connect@akunhome.com.