Privacy Policy

At Akun, we are committed to providing high-quality products and exceptional customer service. Please read our policy carefully to understand our position on returns and refunds.

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No Returns or Refunds Policy. Due to the nature of our products and for quality assurance purposes, Akun does not accept returns or offer refunds once an order has been placed. All sales are final.

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While we maintain a strict no-return and no-refund policy, exceptions may be made under the following circumstances:

  • Damaged or Defective Products: If you receive a damaged or defective product, please contact us within 2 days of delivery at connect@akunhome.com. We will require proof of damage or defect, such as photographs, to process a replacement or provide store credit.
  • Incorrect Items: In the event that you receive the wrong item, please notify us within 2 days of delivery at connect@akunhome.com. We will arrange for the correct item to be sent to you at no additional cost.

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If you wish to cancel an order, please contact us immediately at connect@akunhome.com. Cancellations are only possible if the order has not yet been processed for shipping. Once an order has been shipped, it cannot be canceled.

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For any issues related to your order, or for further inquiries regarding our return and refund policy, please reach out to our customer service team at connect@akunhome.com. We strive to respond to all inquiries within 24 business hours.

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By placing an order with Akun, you agree to our no-return and no-refund policy. This policy does not affect your statutory rights. If you have any questions about your legal rights, please consult your local consumer protection agency.