Frequently Asked Questions
QUESTIONS ABOUT...
Products
When will [product] be back in stock?
We strive to keep our popular products available, but if a specific item is out of stock, we can produce it based on special requests. Please contact us at connect@akunhome.com to place a private order, and we will manage to produce your desired product specifically for you.
Where are your products made?
Our products are crafted with care and precision. We partner with high-quality suppliers to source materials both domestically and internationally, ensuring the highest standards for our customers.
I received the wrong item in my order. What should I do?
Please contact us at connect@akunhome.com, and we will ensure you receive the correct items. If the item you were supposed to receive is out of stock, we will issue a refund for its cost.
One of my products arrived damaged. What should I do?
Contact us at connect@akunhome.com within max 2 days of delivery to look into the matter and investigate the matter with our courier agency.
What are the best practices for caring for my product?
Follow any specific care instructions provided with your product to ensure its longevity and optimal performance.
QUESTIONS ABOUT...
Ordering and Shipping
Where will my order ship from?
All orders are shipped from our facility in Dubai. For the most current tracking information, please contact the carrier directly.
What's the lead time for orders?
Within the UAE, the estimated delivery time for standard shipping is 3-5 business days, depending on the destination.
Outside the UAE, the estimated delivery time for standard shipping is 5-7 business days, depending on the destination.
Do you offer international shipping?Yes, we offer international shipping. Delivery times and shipping costs vary based on the destination. Please contact us at connect@akunhome.com for more information on international orders.
Do you offer international shipping?
Yes, we offer international shipping. Delivery times and shipping costs vary based on the destination. Please contact us at connect@akunhome.com for more information on international orders.
How will my order be packaged?
We take care to package orders so they arrive safely, without breakage or spillage.
Your order will arrive in materials made from recycled content.
How can I track my order?
Once your order is shipped, we will provide you with a tracking number via email. You can use this tracking number to monitor the progress of your shipment and estimate the delivery date.
Can I change the items in my order?
If tracking information has not been issued, please contact us at connect@akunhome.com for assistance with changing items in your order.
QUESTIONS ABOUT...
Policies
What's your return policy?
Akun does not offer returns or refunds on purchased products.
We strive to provide our customers with the highest quality products. We understand that sometimes a product may not meet your expectations, Email us at connect@akunhome.com and we will do our best to ensure your satisfaction.
Do you offer exchanges?
We don't offer exchanges.
How do I become a wholesale partner?
Visit our Become a wholesale partner page to learn about the program, and to apply.
Do you offer a product guarantee?
Yes! We stand behind the quality of our products. If you're unsatisfied for any reason, we'll make it right. We will provide guidance on troubleshooting.